Refund Policy

Refunds

You have the right to cancel your purchase within 7 days of receipt and request a refund for the following reasons:

Refund Conditions:

Reasons for Refund: You can request a refund if you are not satisfied with the product (dissatisfaction) or if the product is defective upon receipt.

Products: All products are eligible for a refund.

Process for Requesting a Refund:

Please contact us via email (info@loyal-chains.nl) or by phone to notify us of your cancellation and refund request.

Conditions for Returned Products:

The product must be returned in unused and undamaged condition, including all accessories and in the original packaging. If the product is damaged due to customer handling, we may deduct costs from the refund amount.

Processing of Refunds:

After receiving and inspecting the returned product, we will refund the full order amount within 7 days.

Return Shipping Costs:

We cover the costs for return shipping from your home to our online store.

Exchanging Products:

You can exchange a product within 7 days for another product. Please contact us at info@loyal-chains.nl for this. Note that you will need to pay for shipping from us to you again.

For further questions about our refund policy, you can contact us via the email address or phone number above.